Return & Refund Policy

At Luvo, we pride ourselves on the quality of our beauty products and the satisfaction of our customers. We understand that sometimes, a product may not meet your expectations. In such cases, we offer a hassle-free refund policy to ensure your shopping experience with us is always enjoyable.

Please read the following terms and conditions carefully to understand our refund policy:

1.  Timeframe for returns and refunds

Customers have 100 calendar days from the date of delivery to request a return or refund. Any requests made after this period will not be eligible for a refund or exchange.

2.  Eligibility for a refund

To be eligible for a return or refund, the product(s) must be:

•   Unused and in the same condition that you received it

•   In its original packaging with all the tags, labels, and seals intact

•   Accompanied by the original order receipt or proof of purchase

Please note that any opened or used products, as well as items purchased during a sale or with a discount, are not eligible for a refund.

      3. How to request a refund

To initiate a return or refund, please contact our Customer Support Team at support@lu-vo.com with the following details:

•   Your full name

•   Order number

•   Date of purchase

•   Reason for the return

•   Photographs of the product(s) (if damaged or defective)

Our team will review your request and respond within 48 hours.